🚚 Shipping Policy – Lighting Solutions Limited

Effective Date: 116th July 2025

Last Updated: 16th July 2025

1. Delivery Coverage

We currently deliver across Kenya and select East African regions. For international orders, please contact our team for feasibility and quotes.

2. Delivery Timelines

Estimated delivery times:

• Nairobi & surrounding areas: 2–4 business days
• Other regions in Kenya: 3–7 business days
• Cross-border shipments (Tanzania, Uganda): 5–10 business days

Delays may occur due to inventory availability, custom clearance, or logistical disruptions. We'll notify you promptly if there’s a delay.

3. Shipping Charges

Shipping costs are calculated at checkout and may vary based on:

• Delivery address
• Package size and weight
• Delivery speed option selected

Promotional offers may include free delivery for qualifying orders.

4. Order Processing

• Orders placed before 2PM EAT are processed same-day
• Orders after 2PM are processed next business day
• Orders are dispatched upon confirmation of payment

Once dispatched, customers receive tracking details via email or SMS.

5. Delivery Partners

We use trusted logistics partners including:

• Fargo Courier
• G4S Delivery Services
• KenRail Freight (for bulk or specialized deliveries)

Lighting Solutions Limited is not liable for delays or mishandling once products are in the hands of the carrier—but we will assist you with any resolution process.

6. Failed Deliveries

If delivery fails due to:

• Incorrect address
• Unreachable recipient
• Refusal to accept delivery

The package may be returned to us. We will contact you for re-delivery arrangements. Additional shipping charges may apply.

7. Damaged or Missing Items

Inspect your delivery upon receipt. If any item is damaged or missing:

• Report the issue within 48 hours to info@lightingsolutions.co.ke
• Submit photos and delivery details
• We'll coordinate replacement or refund per our Return & Refund Policy

8. Contact Us

For shipping questions or special delivery arrangements:

Email: info@lightingsolutions.co.ke

Postal Address: PO Box 41 – 00606 Nairobi

Phone: +254 729 110 190