🔁 Return & Refund Policy – Lighting Solutions Limited

Effective Date: 116th July 2025

Last Updated: 16th July 2025

1. Eligibility for Returns

Products may be returned if they meet the following conditions:

• Returned within 14 days of delivery
• In unused condition, with original packaging and accessories
• Accompanied by a valid proof of purchase (invoice or receipt)

Exceptions: Custom lighting orders, clearance items, and opened electrical components may not be eligible for return unless defective.

2. Return Process

To initiate a return:

1. Contact us via info@lightingsolutions.co.ke within the return window
2. Provide order details and reason for return
3. Our team will issue a Return Authorization Number (RAN) and guide you on shipping

Customers are responsible for return shipping costs unless the item is defective or delivered in error.

3. Inspection and Approval

Returned items are inspected upon arrival. Refunds or replacements will be approved if:

• The product passes quality checks
• The return was initiated within policy timeframes
• Packaging and condition are acceptable

Lighting Solutions Limited reserves the right to reject returns that fail these criteria.

4. Refund Timeline

• Approved refunds will be processed within 7 business days of return approval
• Refunds will be issued to the original payment method
• If payment was made via M-Pesa, bank transfer, or card, expect timing variations based on your provider

5. Defective or Incorrect Products

If your item arrives damaged or doesn’t match your order:

• Contact us within 72 hours of delivery
• Submit photos and a description of the issue
• We will arrange for prompt replacement or refund, including return shipping costs

6. Cancellation Policy

Orders may be canceled before shipment for a full refund. After dispatch, our return process applies.

7. Contact Us

For all return and refund inquiries:

Email: info@lightingsolutions.co.ke

Postal Address: PO Box 41 – 00606 Nairobi

Phone: +254 729 110 190