🔐 Privacy Policy – Lighting Solutions Limited

Effective Date: 16th July 2025

Last Updated: 16th July 2025

1. Introduction

Lighting Solutions Limited ("we", "our", or "us") is committed to protecting your personal data and ensuring transparency in how we handle it. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our website and services.

2. Information We Collect

We may collect the following categories of personal data:

• Usage data: IP address, browser type, device info, and website navigation paths
• Registration data: name, email, contact info, company details
• Transaction data: purchase records, delivery information, payment history
• Communication data: inquiries, feedback, and newsletter subscriptions

3. Purpose of Data Processing

Your personal data is processed for:

• Administering and improving the website experience
• Facilitating purchases and delivery logistics
• Sending invoices and collecting payments
• Providing personalized services and marketing updates
• Complying with legal obligations

4. Legal Basis for Processing

We rely on:

• Your consent for optional services like marketing
• Our contractual obligation to fulfill purchases
• Legal compliance, including anti-fraud and data retention laws
• Legitimate interests in improving our service delivery

5. Your Rights

Under the Kenya Data Protection Act, you have the right to:

• Access and request copies of your personal data
• Correct or update your data
• Withdraw consent at any time
• Request deletion or restrict processing
• Lodge a complaint with the Office of the Data Protection Commissioner

6. Data Sharing

We may share data with:

• Service providers (e.g. payment processors, hosting vendors)
• Legal or regulatory authorities when required
  We ensure all third parties comply with data protection obligations.

7. Data Retention

Your data is retained only as long as necessary:

• Transactional data: 7 years (for accounting/legal reasons)
• Marketing consent: until withdrawn
• User accounts: until deactivation or inactivity of 2 years

8. Data Security

We implement robust safeguards:

• SSL encryption on transactions
• Secure servers with firewalls
• Regular audits and access control

9. Cross-Border Transfers

Where applicable, your data may be transferred to countries outside Kenya. We ensure these transfers follow lawful protocols and uphold privacy protections.

10. Children’s Data

Our website is not intended for individuals under the age of 18. We do not knowingly collect data from minors without parental consent.

11. Cookies & Tracking

Please refer to our [Cookie Policy] for details on usage, types, and management of cookies and tracking tools.

12. Third-Party Links

External links on our website are provided for convenience. We are not responsible for the privacy practices of these websites.

13. Updates to This Policy

We may revise this Policy. Any changes will be posted here with a new effective date. We encourage you to review periodically.

14. Contact Us

For privacy queries, contact:

Email: info@lightingsolutions.co.ke

Postal Address: PO Box 41 – 00606 Nairobi

Phone: +254 729 110 190